DHL AND KONGA.COM OFFICIAL SPONSORES Of 2015 Nigeria Customers Service Awards (NCSA)

The 2015 Nigeria Customer service Awards(NCSA) is scheduled to hold on October 8th at four points by Sheraton Lagos.  The Annual Awar...

The 2015 Nigeria Customer service Awards(NCSA) is scheduled to hold on October 8th at four points by Sheraton Lagos. 

The Annual Awards which evaluates the standard of service delivery of companies in 32 sectors of the Nigerian economy,  According to the coordinator, Ilias Aliyu,  the companies evaluated for the Awards were scrutinized through four criteria's. The first criterion was the Nomination of companies by customers/consumers. 

The NCSA website provided the platform for customers to nominate their favorite brands as well as a dedicated short code 20822 was made open on 1st of January, 2015 for nomination in which huge amounts of company nominations were recorded. Company Nomination closed on September 10th 2015. 

Secondly, NCSA also collected feed back of customers who stated how the nominated companies had treated them in their desire for superlative experiences. Thirdly, NCSA reviewed the relationship between management and staff of organisations nominated.  This review was carried out to ascertain how employees collaborate with management in delivering quality service experiences to customers. lastly, the mystery shopping of nominated companies was carried out. 

The Mystery shopping was carried out to identify companies that were more consistent in delivering quality service experiences to customers. The final assessment of companies and report compilation is carried out by seasoned service process consultants.  A quality report covering the assessment criteria(nomination, customer feedback, employee evaluation and mystery shopping) of how winners emerged will be made available to winners in each category the top three most nominated companies from different sectors are
•1.insurance, leadway Asurance,Aiico insurance and ARM Insurance,       
•2. Telecom: Etisalat,Globacom and MTN,  •3,furniture company: Artco industry ltd, AFP Furniture and Bedmate,  
•4,Bank, Diamond, GTBank and Access Bank,  •5. Transport Road,God is Good, ABC and Young Shall Grow, 
•6, Transport Air, Dana Air, Air peace, First nation, 
•7,Shipping, Grimaldi agency Nig ltd, 
•8 Hotels, Oriental Hotel,interconental Hotel ,  •9,Media(online) Nairaland, Daily post and Sahara Report, (print) punch,This day,Guardian, (Radio) inspiration FM,Beat Fm and Radio continental, (Television) Chanel's TV,TVC and AIT, 
•10,Real Estate,Luxury Villa Group, Adron real Estate and Country real Estate, 
•11,Oil and Gas, Forte oil,Total and NNPC mega fillings station, 
•12,Fast food, KFC,Tastes fried chicken and Drumstix, 
•13, food Retailer, Hello food, 
•14, Haulage, TSL ,Stellar and Oristemeyin, 
•15, Manufacturing, Innoson, 
•16, clothing line,  ruff and tumble, •17.Government,federal road safety commission,federal inland revenue, 
•18, construction companies,Televeras, Julius begger, 
•19, Beverages, cocacola, chivita,  
•20, Agriculture: stallion group,BUA. 
•21. Supermarket: shoprite,Next and sahad store, 
•22, pension fund Administrator: Legacy pension, ARM pension and sigma Pension, 
•23, internet service provider(ISP),Swift network,smile communication and spectranet, •24, Hotel reservation and Booking: Hotelsng,Jovago and wakanow,  
•25, E-commerce: Jumia,DealDey and Konga, •26,Advertising: insight communication, Noah Ark communication, New crystal communication, 
•27, Mortgage Bank, Aso savings and loans, ,FBN Mortgages, Infinity Trust Bank, 
•28, Travel and Tours, Hampton Travels andbtours,peacock travel and tour and Gem travels and tour,
•29, Tourism , Hermingsway, 
•30, courier services, DHL,Redstar express and UPS, 
•30, Estate Survey and Valuers, Osas&oseji, jide Taiwo. 
•31, Health service Provider, Garki Hospital Abuja, St Nicholas and Nemesayi(Turkish) Hospital, 
•32,Card service Provider: interswitch, Visa card, 
•33, Education service Provider, Igbinedion, landmark university and Bingham university, •34,pharmaceuticas: real life pharmaceuticals,Emzor, orange Drug.
•35, Automobile: coscharis, Elizade.Automobile Brand: Kia,Ford and Toyota, 
•36. Online payment: etransact,Globalpay, 
•37, Micro finance: fortis Microfinance,Accion Micro finance, 
•38,most promising customer service companies in Nigeria, 1.swiss spirit Hotel,2. Yudala, 3,mall for Africa,4 Air peace, 5,WE FM,6,jiji ,7 Efritin, 8,Barcelona Hotel, 39, information Technology, Layer 3, Phase3 Telecom.

The Top three companies in each sector can equally request for their own service standard evaluation report. The report is important to companies as it helps in evaluating their standards in service delivery. Through the report, companies will see service areas to improve upon as well as service training programs to invest in.  

At the awards ceremony NCSA will unveil the 2015/2016 Nigeria customer service Ambassadors for the six geopolitical zones. Nigerians can now speak up about bad and good service experiences through the Ambassadors.  The Ambassadors  will seek compensation for bad services meted out to aggrieved customers. The ambassadors above all will work hard to reconciling unhappy customers with defaulting companies. The  Ambassadors will also give out a quality service seal to companies that have excelled in service delivery. 

The GOOD SERVICE IS HERE (GSIH) seal signifies that quality service is assured in the receiving company. DHL and KONGA.COM place premium value on excellent service delivery and want other companies in Nigeria to follow suit,this is why they have put their weight behind the success of the yearly Nigeria Customer Service Awards.  

NCSA encourages companies to go beyond lips service and offer quality services to customers. In celebrating companies that excel in service delivery, NCSA is  also calling on Nigerians to attend a summit with the title: "service delivery in the 21st century", which will take place on October 8th at four points by sheraton lagos .


Dr. Aliyu O.Ilias            

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